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FREQUENTLY ASKED QUESTIONS & CONTACT INFORMATION
FAQ
SHIPPING
Do you offer worldwide shipping?
Yes, we ship all over the world! Plus, we offer free shipping everywhere (please check conditions).
Shipping costs will be added at checkout.
Please check our Shipping Policy page for further info.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where is my order?
Every time we ship an order you receive an email with the tracking number and link.
Please look for it and check the status of the shipment.
If It's not moving or has an unusual status, please contact and we will be happy to help you.
PRODUCT
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Take a look at our Return & Exchange Policy page and follow the step-by-step guide.
How can I choose the right size?
There's a size chart on every product page.
If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.
This way you will ensure that the fitting is perfect.
What do I need to do if I receive a defective product?
We work really hard to make sure all our products meet the highest quality standards.
As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.
But you don't need to worry. If you receive a defective item please contact us and explain your situation. Make sure to upload photos of the defects and write your order number.
ORDERS
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, Paypal and some other local payment systems.
Is it possible to use more than 1 discount code in the same order?
Sadly, no. Due to Shopify's discount system capabilities, orders are limited to 1 discount each.
If you are lucky enough to have a discount code, use It ASAP! We don't do discounts (Only on Black Friday).
Can I cancel an order?
When you place an order, our warehouse gets notified and starts the picking process.
Unfortunately we are unable to accept cancellations due to the high volume we have.
If you have bought by accident, please go to our Returns & Exchanges Page and follow the steps.
Why didn't I receive my order confirmation email?
When you place an order our system always sends a confirmation email.
Make sure to check your spam/promotions inbox.
CONTACT FORM
IF YOU STILL HAVE QUESTIONS, FEEL FREE TO CONTACT OUR SUPPORT TEAM.WE WILL ANSWER YOU AS SOON AS POSSIBLE.